Terms & Conditions

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Terms of Service

The rules that apply when you buy from juliepuppy.com. Placing an order means you accept them. Last updated: October 27, 2026.

Who you are buying from

This store is operated by JuliePuppy Boutique Pet, Rua I, Distrito Industrial, Quadra 04, Galpão, Tobias Barreto, SE, Brazil. Contact: julaybomfim@gmail.com. You must be at least 18, or have a parent or guardian's consent, to place an order.

Orders

Adding a piece to your bag does not reserve it. An order is confirmed only when you receive our confirmation email. Until then we may decline or cancel it, for example if an item is out of stock, a price was listed in error, or we cannot verify the payment or suspect fraud. If we cancel after you have paid, you are refunded in full.

Prices and payment

  • All prices are in US dollars (USD). The price you pay is the one shown at checkout.
  • Prices may change at any time, but never after your order is confirmed.
  • Payment is taken by the payment provider shown at checkout. We do not see or store your full card number.
  • Currency conversion or international fees charged by your bank are your responsibility.

Delivery

Shipping zones, times, duties and carriers are set out on the Shipping & Returns page, which forms part of these terms. Delivery estimates are estimates, not guarantees; customs and carrier delays are outside our control. Import duties and taxes are the recipient's responsibility. Risk in the goods passes to you on delivery.

You are responsible for providing a complete, correct address. Parcels returned because the address was wrong or the parcel was not collected can be reshipped at your cost.

Returns and exchanges

Our return window, conditions and process are described in the Returns section and form part of these terms. Nothing here limits your statutory rights if a product is faulty or not as described.

Products and sizing

We describe each piece as accurately as we can: fabric, filling, dimensions and colors. Colors may look different from one screen to another, and handmade pieces vary slightly from the photo. This is a property of the product, not a defect.

Sizes are a guide. Measure your pet before ordering and ask us if you are between sizes.

Intellectual property

The JuliePuppy name, designs, product photos and text on this site belong to JuliePuppy Boutique Pet. You may not copy, republish or use them commercially without written permission. Buying a product does not transfer any rights in its design.

Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

Acceptable use

Do not use this site to break the law, place fraudulent orders, scrape it at scale or interfere with how it runs. We may refuse service to anyone who does.

Governing law

These terms are governed by the laws of Brazil, and disputes go to the courts of Tobias Barreto, Sergipe, without affecting any mandatory consumer protection you have in your country of residence.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it. The date at the top tells you when this page last changed.

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