Return Policy

Returns & exchanges

We want your pet to love their new piece. If something is not right, here is how it works.

Return window

You may return an eligible item within 30 days of delivery. Customers in the EU and the UK also have the statutory 14-day right of withdrawal, which we honor in full.

Conditions

• Unused, unwashed, free of pet hair and odors, in the original packaging.
• Return shipping is paid by the customer, except for faulty or wrong items.
• For hygiene reasons, personalized items and opened post-surgical suits cannot be returned.
• Original shipping costs and any duties paid are not refundable.

How to start a return

1. Email julaybomfim@gmail.com with your order number and the item you want to return.
2. We reply within one business day with the return address and instructions.
3. Ship the item with tracking and send us the tracking number.
4. Once received and inspected, we refund to the original payment method within 10 business days.

Faulty or wrong item

Received a damaged, defective or incorrect item? Send us a photo within 7 days of delivery. We will send a replacement or refund you in full, including shipping, at no cost to you.

Handmade pieces have small variations in stitching, print placement and color. These are part of the product, not defects.

Exchanges

Need a different size or color? Because every order ships from Brazil, the fastest route is to return the item and place a new order. Write to us first and we will guide you. Not sure about sizing before you buy? Ask us and send your pet's measurements.